EPFO launches WhatsApp helpline service

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NEW DELHI: Retirement fund physique EPFO has launched a WhatsApp helpline service for quick redressal of grievances of its subscribes, the labour ministry mentioned on Tuesday.
This facility is along with numerous different technique of grievance redressal boards of EPFO which embrace EPFiGMS portal, CPGRAMS, social media platforms (Fb & Twitter) and a devoted 24×7 name centre.
“To additional improve ease of dwelling expertise for its members, Staff’ Provident Fund Organisation (EPFO) has now launched a WhatsApp primarily based helpline-cum-grievance redressal mechanism, below its sequence of Nirbadh initiatives geared toward making certain seamless and un-interrupted service supply to subscribers throughout COVID-19 pandemic,” the ministry mentioned in a press release.
With WhatsApp rising as an enormous platform for communication in India, EPFO grabbed the extraordinary alternative that the app offers to succeed in and talk straight with all its stakeholders.
This initiative will enable the PF subscribers to work together straight with EPFO’s regional places of work at a personalised degree adhering to one-to-one steering precept.
WhatsApp helpline is now practical in all of the 138 regional places of work of EPFO.
Any stakeholder can merely file grievance or search steering on any queries referring to providers offered by EPFO, by placing a WhatsApp message on the helpline variety of the involved regional workplace the place the PF account is maintained.
Devoted WhatsApp helpline numbers of all regional places of work can be found on the homepage of EPFO’s official web site.
The helpline goals to make the subscribers self-reliant by taking digital initiatives of EPFO to the final mile, thereby lowering dependence on intermediaries.
To make sure expeditious decision of the grievance and reply to the queries raised on WhatsApp, every regional workplace has been outfitted with a devoted group of consultants.
The benefit of elevating question and grievance on WhatsApp will drastically scale back the necessity for the subscribers to bodily go to EPFO’s workplace. This in flip will assist preserve social distancing in EPFO’s office throughout the pandemic.
The helpline has already gained immense reputation amongst stakeholders.
To date, EPFO has redressed greater than 1,64,040 grievances and queries by WhatsApp.
This has led to say no in registration of grievances/queries on Fb /Twitter by 30 per cent and on EPFiGMS (EPFO’s on-line grievance decision portal) by 16 per cent.
The helpline is an try and additional strengthen the direct channel of communication between EPFO and its subscribers amid the pandemic, thereby enhancing EPFO’s responsiveness and facilitating well timed supply of providers to subscribers.